Introduction
Heatable, the UK’s third largest supplier and installer of residential heating systems, solar and home battery technology, has engaged Fifty One Degrees to support their adoption of AI and advanced data analysis. Launched in 2016, Heatable has rapidly become a leader in the industry, renowned for its game-changing, technology-led customer experience. Now, Heatable is looking to fuel its next phase of growth through the power of advanced data science and generative AI, with Fifty One Degrees providing strategic and implementation support.
Heatable’s co-founder, Ben Price, said “We’re thrilled to partner with Nick, Mark, and the Fifty One Degrees team as we embark on an exciting journey deploying AI and advanced data science. Heatable’s success has always been rooted in our relentless focus on using technology to better serve our customers. As technology continues to evolve, it’s vital that we stay at the forefront of innovation. Fifty One Degrees brings a unique blend of expertise in both the advanced technologies we need to deploy and the broader challenge of building meaningful, sustainable businesses. Their support will be invaluable as we continue to push the boundaries and deliver even greater value to our customers.”
Heatable’s journey
Heatable entered the market in 2017 with a vision to revolutionise the residential heating sector. By focusing on innovative technology and exceptional customer service, Heatable has carved out a significant share of the market. Their commitment to a seamless, user-friendly experience has been a key driver of their success, setting them apart from traditional competitors.
Challenges and opportunities
As Heatable aims to enhance its customer experience further and streamline its operations, the company recognises the need to leverage generative AI and data analytics. Their goal is to understand customer behaviours more deeply, predict needs, personalise the customer journey from start to finish and enable the business to scale smoothly. In doing this, Heatable will also wrestle back control of their data from Big Tech firms, such as Google and Meta. To achieve this, Heatable requires expert guidance and robust implementation of advanced data techniques.
Solution
Heatable has partnered with Fifty One Degrees, an AI consultancy firm with a proven track record in delivering transformative data solutions. Fifty One Degrees is providing comprehensive support across strategy and implementation, ensuring that Heatable can effectively harness the power of AI and data science.
The partnership will focus on several key areas:
- Customer acquisition: utilising AI to optimise customer acquisition.
- Onboarding: streamlining the onboarding process.
- Delivery: optimising delivery logistics and improving service reliability using data-driven insights.
- Optimisation: further developing their propriety software platform to integrate advanced machine learning to maximise efficiency, utilisation and cost-benefit.
Implementation
Fifty One Degrees is employing a phased approach to integrate AI and advanced data analysis into Heatable’s operations. This includes:
- Data collection and analysis: gathering and analysing customer data to uncover patterns and insights.
- AI model development: creating predictive models to anticipate customer needs and behaviours.
- Process optimisation: applying insights from data analysis to enhance operational efficiency and customer satisfaction.
Conclusion
By partnering with Fifty One Degrees, Heatable is poised to continue its trajectory of innovation and growth. Leveraging AI and advanced data analytics will not only enhance their customer experience but also drive operational efficiencies and give Heatable greater visibility and control over their data. As Heatable embarks on this exciting journey, Fifty One Degrees remains a committed partner, dedicated to supporting their vision and enabling their success in the competitive heating market.
